How do I return an item?
· Item does not show signs of wear or damage in any way
· The item is clean. (dirty products will not be accepted)
· The packaging must be intact and in resalable condition
products may have a custom return policy which if applies will be posted on the
product description page and will supersede this policy.
If an item is received damaged or is incorrectly shipped by Landscape Discount please contact customer support immediately. If Landscape Discount arranged the freight, products damaged in transit will be replaced by Landscape Discount. If the customer arranged the freight for an order, the customer is solely responsible for damage in transit.
Landscape Discount makes every effort to ensure that the correct material is shipped for each order. However, it is strongly recommended that the customer inspects their order to ensure that the correct material has been delivered. If an error has occurred the customer must contact customer service within 30 calendar days to be eligible for a replacement.
A 30% restocking fee applies for returned items that are not damaged. Customer service must be contacted prior to returning any order. Orders returned without contacting customer service first are ineligible for a refund of any amount. Customer service will provide an RGA# and a correct ship to address. Items refused by the customer or returned to the origin address may be ineligible for a refund of any amount.
When returning a product, the customer is responsible
for paying for and arranging return shipping. The customer is responsible for
any lost product when returning an item. It is strongly recommended that a
tracking number is obtained by the shipping company when returning an item. If an
item is damaged in return shipping back to the warehouse no refund will be
given. Refunds are contingent upon inspections of items(s) once received by the
warehouse. Refunds are applied to the method of payment within approximately 7
business days of receiving the return.
Please note that customer refusal of an order delivery will result in the customer paying the full 30% restocking fee and return freight for the order which will be determined by the freight company once the order has been returned to the warehouse.